JEM Store FAQ
Westies Alert! We're opening a new store at JEM, Jurong East and we're so excited to have you guys join us!
Here are some commonly asked questions for our store opening weekend on 16-17 October. Do drop us a DM on Instagram @sundaystaples if you have any other questions. We hope to see you there!
When is the JEM store opening?
- Our store opening weekend will be from 16-17 October! The store will be open to public on Saturday, 16 October 3pm onwards!
Will there be a queue system?
- Yes! On Saturday 16 October, we will be opening up the queue system for public from 1pm! After getting a queue number at the front of our store, you will receive a WhatsApp notification to join the physical queue to enter the store after the store is open to public from 3pm onwards!
On Sunday, once the physical queue is full, you will be invited to take a queue number and return once you receive a WhatsApp notification that it is your turn to join the physical queue to enter the store!
Will the items be restocked during the opening weekend?
- Yes, we will try to restock the popular items daily as much as possible! However we are limited by the space available in our storerooms too. Unfortunately, we’re unable to update on stock availability throughout the day as we’ll be busy serving you!
Will there be a discount at the store opening?
- Yes! We are offering 10% off for $100 spent! Do grab your friends to come along and shop! This is only for our opening weekend from 16-17 October!
(Excluding Signature Collections - Sunday Stroll Holiday Collection, Mommy & Me)
Will the items be launched online/ in the other stores?
- Yes! All remaining stocks from the JEM store launch will be launched online and in Suntec/ 313 in the subsequent weeks after!
Can I exchange my previously bought item for a new item at JEM?
- Unfortunately we do not allow any exchanges for the first week of the JEM store opening (16-24 October)!
Can I stack discount codes at the JEM opening?
- No, only the storewide 10% off for $100 spent, is applicable from 16-17 October! Credit card discounts, first purchase discounts and all other discounts will not be applicable.
Can I use my credits or gift cards at JEM?
- Yes! You may use your credits and gift cards at the JEM store opening!
Can I use my Sunday points at the JEM opening?
- Unfortunately no, but you can still earn points with your purchases!
Can I reserve items?
- Unfortunately no! We want to be fair to all customers who drop by on a first come first serve basis!
Can I skip the queue if I already know what I want and don't need to try my size?
- Unfortunately no! It wouldn't be fair to the other customers who have waited for their turn.
Can I return or exchange the items bought at the store launch?
- Unfortunately we do not allow any return or exchanges for items purchased at the store launch, do check your items before leaving!
Will you open a backorder/ will the item be restocked if it is sold out at the JEM store opening?
- We will not open a backorder, but Yes! Popular/ sold out items will be restocked and launched both online and across all stores on a later date!
Will there be a goodie bag?
- We have collaborated with 5 different partners with stores within JEM and you'll receive vouchers from them with your purchase. Do note this is on a first come first serve basis!