Shipping Policy

COVID-19 Measures

Due to the COVID-19 measures put in place, the Sunday Staples’ office and warehouse teams will be in the office to pack your items twice a week.

Our courier partner J&T Express is currently experiencing a huge backlog which will result in a slower delivery. Please be informed that our delivery time will be delayed by up to 7 working days upon pick up.

We seek your kind understanding and patience during this difficult period as we do our best to be safe yet keep you customers happy! 

*****

International Orders 

Due to an increase in emergency surcharge, DHL e-Commerce has been temporarily suspended. International orders may use DHL Express instead. 

 

Follow our Instagram @sundaystaples for the latest updates on stocks and new arrivals!


Order Fulfilment

Orders will be processed for shipping within 2-3 working days. Please note that there may be expected delays during peak and sale periods.


Local Doorstep Courier Delivery 

One item  5 SGD  *5-7 working days
Two items 8 SGD

*5-7 working days

$60 and above Free Shipping *5-7 working days
Reshipment for one item 6 SGD *5-7 working days
Next Day Delivery (one item)
Temporarily suspended
8 SGD 1 working day 
(Order placed by 1pm)
Next Day Delivery (two items and above)
Temporarily suspended
9 SGD

1 working day 
(Order placed by 1pm)

*Slight delays due to COVID-19 work from home measures

Kindly understand that footwear are bulkier and heavier than usual/ most online parcels, weighing approx 500-700g per box, therefore the volumetric weight and cost is slightly higher than usual online shipping parcels.

In Stock Items Delivery

- Send Order Confirmation Email  Same Day
- Process and Pack Order(s)
- Arrange for Pick Up
- Send Shipping Confirmation Email 
1-3 Working Days
- Item is picked up 
- Send Shipping Email with Tracking Number 
- Out for Delivery 
2-3 Working Days

 

Next Day Delivery (temporarily suspended) 
*Order must be placed by 1pm*

- Send Order Confirmation Email  (Order must be placed by 1pm)
Same day
- Process and Pack Order(s)
- Arrange for Pick Up
- Send Shipping Confirmation Email 
Same day
- Item is picked up 
- Send Shipping Email with Tracking Number 
- Out for Delivery 
Next day


Incomplete/ incorrect address input

Kindly check your shipping address thoroughly and ensure that your unit number was included. Addresses can only be amended 24 hours via email to support@sundaystaples.com after the order has been placed. 

If the item has already been dispatched: 

item is rejected and returned to warehouse: Customer to top up for reshipment 
item is lost: Sunday Staples is not responsible


Malaysia Delivery 
 

** Due to the COVID19 situation emergency surcharge, we are unable to offer DHL E-Commerce for the time being. Customers may use DHL Express for shipping. 

DHL Express 
(Direct delivery)

3-5 working
days delivery

12-23 SGD
per shipment*
(Duties/Taxes not included)
Tracking here: 

DHL Express

DHL E-Commerce
(Using POS Malaysia last mile delivery)
(temporarily suspended) 

10-15 working
days delivery
10-12 SGD
per shipment*
(Duties/Taxes not included)
Tracking here:

17 Track

*Depending on parcel weight


Indonesia Delivery 

** Due to the COVID19 situation emergency surcharge, we are unable to offer DHL E-Commerce for the time being. Customers may use DHL Express for shipping. 

 DHL Express 
(Direct delivery)
 3-5 working
days delivery
17-25 SGD
per shipment*
(Duties/Taxes not included)

Tracking here: 
DHL Express

DHL E-Commerce
(Using Indo local Postal Service last mile delivery) 
(temporarily suspended) 
10-15 working
days delivery
25 SGD
per shipment*
(Duties/Taxes not included)
Tracking here:
17 Track
*Depending on parcel weight



International Shipping 

** Due to the COVID19 situation emergency surcharge, we are unable to offer DHL E-Commerce for the time being. Customers may use DHL Express for shipping. 

 DHL Express
4-6 working days delivery
30-60 SGD per shipment, depending on parcel weight
(Duties/Taxes not included)
Tracking here: 17 Track

 

What are Duties and Taxes :

Customs charges may apply depending on your country. International shipments are subject to customs duties - taxes imposed on goods when transported across international borders.

Customs duties protect each country's economy, residents, jobs, environment, etc., by controlling the flow of goods, especially restrictive and prohibited goods, into and out of the country.
 

Return address: 101 Eunos Ave 3, TSL Holdings #06-06, Singapore 409835