Returns and Exchange Policy

Returns (Online Orders)
All returns will be refunded into store credits only

What are eligible for returns:
  • Within 14 days from date of delivery
  • Item/s must be unworn, in brand new condition and in original packaging
  • If the item/s was bought as a gift, you are required to provide us with the order number, email confirmation or physical receipt for proof of purchase
  • For item/s purchased with credit card bank promotions, SundayFirst Promo Code, Birthday discount, Gift Cards, Sunday Points & Store Credits, the amount returned will be the price paid, excluding shipping fee & discount
  • Defective item/s (within 90 days from date of purchase)

What are not eligible for returns:
  • Sale and discounted item/s, or any other stated promotions, unless specifically stated
  • Exceeding 14/90 days from date of purchase and for defective item/s respectively. You are advised to check your item/s upon delivery

How to return?
  • By Registered/Trackable Mail (1) (2) to our HQ:
    101 Eunos Ave 3, #06-06, TSL Holdings, S409835
    (1) Postage fee would have to be borne by the customer
    (2) Normal/untrackable postage resulting in unreceived returns will not be reimbursed. You are advised to use a trackable postage service as we are not accountable for parcels lost in transit.
  • Alternatively, you may drop off your item/s to any of our retail stores at 313@somerset or Suntec City and our retail staff will assist you with the return

Processes & Duration of returns:
  • Fill up the Returns Form here before dropping by our stores or you can opt to mail your item/s back to us
  • Store Credits will be processed within 2-3 business days upon the time we receive the item/s
  • All returns are final, store credits issued for return item/s can only be used once and item/s bought will not be applicable for another return





Exchanges (Online Orders)

What are eligible for exchange:
  • Within 14 days from date of delivery with order confirmation email/receipt
  • Item/s must be unworn, in brand new condition and in original packaging
  • If the item/s was bought as a gift, you are required to provide us with the order number, email confirmation or physical receipt for proof of purchase
  • For item/s purchased with credit card bank promotions, SundayFirst Promo Code, Birthday discount, Gift Cards, Sunday Points & Store Credits, the amount returned will be the price paid, excluding shipping fee & discount
  • Defective item/s (within 90 days from date of purchase)

What is not eligible for exchange:
  • Sale and discounted item/s, or any other stated promotions, unless specifically stated
  • Exceeding 14/90 from date of purchase and for defective item/s respectively. You are advised to check your item/s upon delivery

How to exchange?
  • Exchanges can only be made at our stores at 313@somerset and Suntec City. If you are unable to visit our stores, please opt to return by mail instead
  • We do not accept any exchanges directly at our office, any of such requests will not be allowed and entertained

Processes & Duration of exchanges:
  • Item/s can only be exchanged once and exchanged item/s cannot be exchanged again. You are advised to check and ensure your item/s are in satisfactory condition before leaving the store
  • You are required to top up the difference for a higher value item or discounted item (i.e credit card promotions, Sunday Points & Birthday discount)
  • Only item/s of the same value OR higher will be allowed to do an exchange. In the event of lower value item/s, balance will not be refunded into store credits, cash or in any modes of offset





Returns (In-store Purchases)
All returns will be refunded into store credits only

What are eligible for return:
  • Within 14 days from date of purchase with physical receipt
  • Item/s must be unworn, in brand new condition and in original packaging
  • If the item/s was bought as a gift, you are required to provide us with the physical receipt for proof of purchase
  • For item/s purchased with credit card bank promotions, SundayFirst Promo Code, Birthday discount, Gift Cards, Sunday Points & Store Credits, the amount return will be the price paid, excluding shipping fee & discount
  • Defective items (within 90 days from date of purchase)

What is not eligible for returns:
  • Sale item/s, Grand Opening, exclusive in-store promotions or any other stated promotions, unless specifically stated
  • Exceeding 14/90 (for defective item/s) days from date of purchase. You are advised to check your item/s before completing your purchase in the stores

How to return?
  • By Registered/Trackable Mail (1) (2) to our HQ:
    101 Eunos Ave 3, #06-06, TSL Holdings, S409835
    (1) Postage fee would have to be borne by the customer
    (2) Normal/untrackable postage resulting in unreceived returns will not be reimbursed. You are advised to use a trackable postage service as we are not accountable for parcels lost in transit
  • Alternatively, you may drop off your item/s to any of our retail stores at 313@somerset or Suntec City and our retail staff will assist you with the return





Exchanges (In-store Purchases)

What are eligible for exchange:
  • Within 14 days from date of purchase with physical receipt
  • Item/s must be unworn, in brand new condition and in original packaging
  • If the item/s was bought as a gift, you are required to provide us with the physical receipt for proof of purchase
  • For item/s purchased with credit card bank promotions, SundayFirst Promo Code, Birthday discount, Gift Cards, Sunday Points & Store Credits, the amount return will be the price paid, excluding shipping fee & discount
  • Defective items (within 90 days from date of purchase)

What is not eligible for exchange:
  • Sale and discounted item/s, or any other stated promotions, unless specifically stated
  • Exceeding 14/90 (for defective item/s) days from date of purchase. You are advised to check your item/s before completing your purchase in the stores

How to exchange?
  • Exchanges can only be made at our stores at 313@somerset and Suntec City. If you are unable to visit our stores, please opt to return by mail instead
  • We do not accept any exchanges directly at our office, any of such requests will not be allowed and entertained