Returns and Exchange Policy

• Within 14 days from date of delivery
• Item/s must be unworn, in brand new condition and in original packaging
• If the item/s was bought as a gift, you are required to provide us with the order number, email confirmation or physical receipt for proof of purchase
• For item/s purchased with credit card bank promotions, SundayFirst Promo Code, Birthday discount, Gift Cards, Sunday Points & Store Credits, the amount returned will be the price paid, excluding shipping fee & discount
• Defective item/s (within 90 days from date of purchase)

• Sale and discounted item/s, or any other stated promotions, unless specifically stated
• Exceeding 14/90 days from date of purchase and for defective item/s respectively. You are advised to check your item/s upon delivery

• By Registered/Trackable Mail ^{(1) (2)} to our HQ:
  101 Eunos Ave 3, #06-01, TSL Holdings, S409835
  (1) Postage fee would have to be borne by the customer
  (2) Normal/untrackable postage resulting in unreceived returns will not be reimbursed. You are advised to use a trackable postage service as we are not accountable for parcels lost in transit.
• Alternatively, you may drop off your item/s to any of our retail stores and our retail staff will assist you with the return

• Fill up the Returns Form here before dropping by our stores or you can opt to mail your item/s back to us
• Store Credits will be processed within 1-3 business days upon the time we receive the item/s
• All returns are final, store credits issued for return item/s can only be used once and item/s bought will not be applicable for another return

• Within 14 days from date of delivery with order confirmation email/receipt
• Item/s must be unworn, in brand new condition and in original packaging
• If the item/s was bought as a gift, you are required to provide us with the order number, email confirmation or physical receipt for proof of purchase
• For item/s purchased with credit card bank promotions, SundayFirst Promo Code, Birthday discount, Gift Cards, Sunday Points & Store Credits, the amount returned will be the price paid, excluding shipping fee & discount
• Defective item/s (within 90 days from date of purchase)

• Sale and discounted item/s, or any other stated promotions, unless specifically stated.
• Exceeding 14/90 from date of purchase and for defective item/s respectively. You are advised to check your item/s upon delivery.

• Exchanges can only be made at any of our retail stores. If you are unable to visit our stores, please opt to return by mail instead
• We do not accept any exchanges directly at our office, any of such requests will not be allowed and entertained.

• Item/s can only be exchanged once and exchanged item/s cannot be exchanged again. You are advised to check and ensure your item/s are in satisfactory condition before leaving the store
• You are required to top up the difference for a higher value item or discounted item (i.e credit card promotions, Sunday Points & Birthday discount)
• Only item/s of the same value OR higher will be allowed to do an exchange. In the event of lower value item/s, balance will not be refunded into store credits, cash or in any modes of offset

• Within 14 days from date of purchase with physical receipt
• Item/s must be unworn, in brand new condition and in original packaging
• If the item/s was bought as a gift, you are required to provide us with the physical receipt for proof of purchase
• For item/s purchased with credit card bank promotions, SundayFirst Promo Code, Birthday discount, Gift Cards, Sunday Points & Store Credits, the amount return will be the price paid, excluding shipping fee & discount.
• Defective items (within 90 days from date of purchase)

• Sale item/s, Grand Opening, exclusive in-store promotions or any other stated promotions, unless specifically stated
• Exceeding 14/90 (for defective item/s) days from date of purchase. You are advised to check your item/s before completing your purchase in the stores
• Display pieces purchased at the store

• By Registered/Trackable Mail ^{(1) (2)} to our HQ:
  101 Eunos Ave 3, #06-01, TSL Holdings, S409835
  (1) Postage fee would have to be borne by the customer
  (2) Normal/untrackable postage resulting in unreceived returns will not be reimbursed. You are advised to use a trackable postage service as we are not accountable for parcels lost in transit
• Alternatively, you may drop off your item/s to any of our retail stores and our retail staff will assist you with the return.

• Within 14 days from date of purchase with physical receipt
• Item/s must be unworn, in brand new condition and in original packaging
• If the item/s was bought as a gift, you are required to provide us with the physical receipt for proof of purchase
• For item/s purchased with credit card bank promotions, SundayFirst Promo Code, Birthday discount, Gift Cards, Sunday Points & Store Credits, the amount return will be the price paid, excluding shipping fee & discount
• Defective items (within 90 days from date of purchase)

• Sale and discounted item/s, Grand Opening, or any other stated promotions, unless specifically stated.
• Exceeding 14/90 (for defective item/s) days from date of purchase. You are advised to check your item/s before completing your purchase in the stores.
• Display pieces purchased at the store.

• Exchanges can only be made at our stores at any of our retail stores. If you are unable to visit our stores, please opt to return by mail instead
• We do not accept any exchanges directly at our office, any of such requests will not be allowed and entertained

Processes & Duration of exchanges:

• Item/s can only be exchanged once and exchanged item/s cannot be exchanged again. You are advised to check and ensure your item/s are in satisfactory condition before leaving the store
• You are required to top up the difference for a higher value item or discounted item (i.e credit card promotions, Sunday Points & Birthday discount)
• Only item/s of the same value OR higher will be allowed to do an exchange. In the event of lower value item/s, balance will not be refunded into store credits, cash or in any modes of offset