Return & Exchange Policies (NEW)

What are eligible for returns:

Within 14 days from date of delivery
Item/s must be unworn, in brand new condition and in original packaging
If the item/s was bought as a gift, you are required to provide us with the order number, email confirmation or physical receipt for proof of purchase
For item/s purchased with credit card bank promotions, SundayFirst Promo Code, Birthday discount, Gift Cards, Sunday Points & Store Credits, the amount returned will be the price paid, excluding shipping fee & discount
Defective item/s (within 90 days from date of purchase)

What are not eligible for returns:

Sale and discounted item/s, or any other stated promotions, unless specifically stated
Exceeding 14/90 days from date of purchase and for defective item/s respectively. You are advised to check your item/s upon delivery

How to return?

By Registered/Trackable Mail ^{(1) (2)} to our HQ:
101 Eunos Ave 3, #06-06, TSL Holdings, S409835
(1) Postage fee would have to be borne by the customer
(2) Normal/untrackable postage resulting in unreceived returns will not be reimbursed. You are advised to use a trackable postage service as we are not accountable for parcels lost in transit.
Alternatively, you may drop off your item/s to any of our retail stores at 313@somerset or Suntec City and our retail staff will assist you with the return

Processes & Duration of returns:

Fill up the Returns Form here before dropping by our stores or you can opt to mail your item/s back to us
Store Credits will be processed within 2-3 business days upon the time we receive the item/s
All returns are final, store credits issued for return item/s can only be used once and item/s bought will not be applicable for another return

What are eligible for exchange:

Within 14 days from date of delivery with order confirmation email/receipt
Item/s must be unworn, in brand new condition and in original packaging
If the item/s was bought as a gift, you are required to provide us with the order number, email confirmation or physical receipt for proof of purchase
For item/s purchased with credit card bank promotions, SundayFirst Promo Code, Birthday discount, Gift Cards, Sunday Points & Store Credits, the amount returned will be the price paid, excluding shipping fee & discount
Defective item/s (within 90 days from date of purchase)

What is not eligible for exchange:

Sale and discounted item/s, or any other stated promotions, unless specifically stated
Exceeding 14/90 from date of purchase and for defective item/s respectively. You are advised to check your item/s upon delivery

How to exchange?

Exchanges can only be made at our stores at 313@somerset and Suntec City. If you are unable to visit our stores, please opt to return by mail instead
We do not accept any exchanges directly at our office, any of such requests will not be allowed and entertained

Processes & Duration of exchanges:

Item/s can only be exchanged once and exchanged item/s cannot be exchanged again. You are advised to check and ensure your item/s are in satisfactory condition before leaving the store
You are required to top up the difference for a higher value item or discounted item (i.e credit card promotions, Sunday Points & Birthday discount)
Only item/s of the same value OR higher will be allowed to do an exchange. In the event of lower value item/s, balance will not be refunded into store credits, cash or in any modes of offset

What are eligible for return:

Within 14 days from date of purchase with physical receipt
Item/s must be unworn, in brand new condition and in original packaging
If the item/s was bought as a gift, you are required to provide us with the physical receipt for proof of purchase
For item/s purchased with credit card bank promotions, SundayFirst Promo Code, Birthday discount, Gift Cards, Sunday Points & Store Credits, the amount return will be the price paid, excluding shipping fee & discount
Defective items (within 90 days from date of purchase)

What is not eligible for returns:

Sale item/s, Grand Opening, exclusive in-store promotions or any other stated promotions, unless specifically stated
Exceeding 14/90 (for defective item/s) days from date of purchase. You are advised to check your item/s before completing your purchase in the stores

How to return?

By Registered/Trackable Mail ^{(1) (2)} to our HQ:
101 Eunos Ave 3, #06-06, TSL Holdings, S409835
(1) Postage fee would have to be borne by the customer
(2) Normal/untrackable postage resulting in unreceived returns will not be reimbursed. You are advised to use a trackable postage service as we are not accountable for parcels lost in transit
Alternatively, you may drop off your item/s to any of our retail stores at 313@somerset or Suntec City and our retail staff will assist you with the return

What are eligible for exchange:

Within 14 days from date of purchase with physical receipt
Item/s must be unworn, in brand new condition and in original packaging
If the item/s was bought as a gift, you are required to provide us with the physical receipt for proof of purchase
For item/s purchased with credit card bank promotions, SundayFirst Promo Code, Birthday discount, Gift Cards, Sunday Points & Store Credits, the amount return will be the price paid, excluding shipping fee & discount
Defective items (within 90 days from date of purchase)

What is not eligible for exchange:

Sale and discounted item/s, or any other stated promotions, unless specifically stated
Exceeding 14/90 (for defective item/s) days from date of purchase. You are advised to check your item/s before completing your purchase in the stores

How to exchange?

Exchanges can only be made at our stores at 313@somerset and Suntec City. If you are unable to visit our stores, please opt to return by mail instead
We do not accept any exchanges directly at our office, any of such requests will not be allowed and entertained